Do you send reminders for balances?
No, we don’t as the date for the final balance is given on your initial acknowledge from us. Don’t worry though, if you forget, we will write to you.
Are bed linen and towels included?
Where bed linen is included we will tell you. Some of our highly rated properties even offer towels. By reading through the essential information at the bottom of each property listing you will be able to see whether the bed linen is included at your chosen property. If bed linen is included then the beds will be made up for you on arrival.
Is linen hire available through you?
Yes we can hire linen to your party. The charges are as follows : £18.00 per King-size/Double set - under sheet, duvet cover, four pillowcases £14.00 per Single set - under sheet, duvet cover, two pillowcases Please note that if you do hire linen from us then beds are not made up on arrival. The clean linen will be delivered directly to your holiday cottage prior to your arrival
Can we change the names of the people in our party after we have booked our holiday? The person who signs the Booking Form is considered the party representative and as such is responsible for all other persons he/she brings into the property. It remains that person’s responsibility to see that all guests treat the property with the respect it is due and to ensure that at no given time do the numbers staying over night at the property exceed the number for which the property is advertised.
Can I bring my dog with me?
Pets are allowed at some of the properties and the details of the number and breed should be mentioned when booking. However, we take no responsibility for their safety. Please ensure that pets remain on the ground floor at all times, do not sit on the furniture and are never exercised on the premises. We take great exception to clearing away dog foul! Pets must never be left unattended in the property. Under the essential information for each property we specify whether or not pets are permitted.
If you wish to link straight through to those properties where pets are accepted by the owner then please click here.
Alternatively, please use the more refined search facility under our Search option on the tool bar.
Do we need to clean the property before we leave?
Yes, please. Owners or caretakers clean all properties between lets, but PLEASE leave yours clean, otherwise the owner or caretaker may have a terrible struggle to have it thoroughly clean for the next guests. By accepting our Terms and Booking Conditions you the guest has agreed to leave the property at the end of your stay in the condition as found on arrival.
Are all your properties non-smoking?
Yes, without exception.
What if we’re not happy?
If you find anything wrong please tell us within 24 hours. Our office is manned during normal working hours Monday to Friday and on Saturday mornings. Outside of these hours our emergency phone number is always available to you. If you have difficulties, please do not suffer in silence or resolve to write when you get home. Mention problems that are spoiling your holiday and action can be taken to put things right.
Some basic consumables items are likely to be present in the property when you arrive. However any perishable products that have been left by a previous guest would have been discarded by the caretaker on preparing the property for you. Certainly you will find basic cleaning products tucked away under the sink and a fresh loo roll will always await your arrival!
We would like to think we have thought of just about everything and perhaps that little bit more to make your holiday home, ‘home from home’. We would be happy to send you the inventory which our Owners adhere to when equipping each cottage. However, we assure you it is extensive and everything we would expect to find ourselves will be there to complete your holiday.
Is there anything else we should be prepared for?